[gmalfara]

Hello All,

I shared this in the original Hyundai forum but, now here as i feel all should know. My only complaint for the Gt Sport is the Bluetooth audio quality. Since day one in March when i bought it, connected a Samsung S8 and/or Iphone 7 the module has had issues. No issues connecting any of the two phones. The issues begin when driving and trying to talk using the Bluetooth system.

Now, I have connected using Android Auto and Apple Car Play as well and the same issues.

Basics:

Firmware on both phones always up to date as i worked for 10 years for Rogers in Canada and i know firmware updates installed are always up to date on my phones.
Phone is either being charged by Qi (Samsung) or Wire (Iphone)

Was at he dealer once already , reported it, they tested it with no success to repeat issues...of course they did,


Scenario:

1. Someone calls me: hello, sorry i cannot hear the person says to me, Hello, then hangs up, Volume up all the way on the phone and car unit.....
2. Vice Versa I call someone else.....

my personal view is that I have a bad mic, that does not block background noise well or just malfunctioning....

Has anyone else experienced this issues....

So finally got tired of it and wrote a clear email to Pineview Hyundai, its President, Service Manager and my Original sales person.....Telling them that if he did not call me with a minute I would repeat his to Hyundai Canada.....He called within a minute of me sending it....he has stated they will order the entire Radio unit module (not a new mic, which i presume is in the headliner where the lights are)

hoping to have it replaced next week at some point and report on findings....stay tuned..

Greg

 

[maybehyundai]

Wow, you threatened them and they caved in? Tough guy
Good to know they promptly responded. Now they have + in my book when I start price discussion with dealers.

 

[bobdod04]

Please keep us posted. I don't do a lot of phone talking in the car and have only had calls in the car twice. The first time, the car was parked and I made the call, while connected to carplay. The person on the other end complained that they couldn't hear me well. The second time, I had someone call me while driving and there was no complaint from them. I assumed that the issue with the first call was on the receiving end, not on mine. Will try to make more calls and see if there are any issues.

 

[gmalfara]

Gents, Pineview service manager called me back the replacement head unit is now in and due to be replaced next Friday June 29th, i will advise if it fixes the issues or the mic next. I use cold stone logic to get these dealer idiots to do what they know they must but filing a warranty claim for a dealer is a money loss so they always argue

 

[gmalfara]

Ok folks,

Brand new radio and media unit replaced today. So far, all calls to and from clear. Will continue to test and monitor and keep all updated.

Greg...

 

[tevbax]

Same issue here, just havent taken it to the dealer yet.